Limited Warranty and Terms and Conditions

Valence Industrial · Family of Brands · TruRebel · Valence
Revision Date: April 21, 2026

1. Parties

This Limited Warranty and Terms and Conditions (“Agreement”) is issued by:

  • BSO JR Buck Industries LLC, doing business as Valence Industrial, and/or
  • BSO HB Products LLC, doing business as Valence Industrial

(each individually and collectively referred to as “Contractor”).

NOTE: All TruRebel Products have a SEPARATE WARRANTY and Items 3, 4 and 5 below do not apply to TruRebel Products. FOR TRUREBEL WARRANTY, see TruRebel Owner and Service Manual @ www.TruRebel.com. All other items below apply to TruRebel.

2. Definitions

  • “Customer”: The individual or legal entity purchasing goods and/or services from Contractor.
  • “Project”: Any fabricated, welded, machined, manufactured, assembled, or procured goods, components, systems, or deliverables supplied by Contractor.
  • “Goods”: All tangible items supplied as part of the Project.
  • “Services”: All labor, engineering, fabrication, and related services provided by Contractor.
  • “Delivery Date”: The date Goods are made available to Customer or shipped FCA Contractor’s facility, whichever occurs first.

3. Limited Warranty

3.1 Express Limited Warranty

Contractor warrants solely to Customer that the Goods shall be free from defects in workmanship and materials under normal and intended use for a period of one (1) year from the Delivery Date.

3.2 Conditions Precedent

This Limited Warranty is strictly conditioned upon:

  • Full and timely payment of all invoices owed to Contractor.
  • Proper installation, operation, use, and maintenance of the Project in accordance with Contractor instructions and industry standards.
  • No unauthorized modification, repair, or alteration of the Project.

Failure to satisfy any condition shall automatically void this Limited Warranty.

3.3 Exclusive Remedy

Customer’s sole and exclusive remedy under this Limited Warranty shall be, at Contractor’s sole option, repair or replacement of the defective Goods, or refund of the purchase price paid for the affected portion of the Project. No other remedy shall apply.

4. Warranty Disclaimer

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH HEREIN, CONTRACTOR MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

5. Exclusions

This Agreement expressly excludes liability for:

  • Damage arising from negligence, abuse, misuse, improper installation, or improper maintenance.
  • Damage caused by inadequate training or operation by Customer personnel.
  • Any modification, alteration, or repair by parties other than Contractor.
  • Integration with Customer-furnished systems, including electrical, mechanical, or control systems.
  • Installation, removal, disassembly, or reassembly costs.
  • Wear items, consumables, or cosmetic conditions.
  • Issues not reported in accordance with Section 6.

6. Inspection, Acceptance, and Notice

Customer shall inspect Goods immediately upon delivery.

  • All claims for shortages, nonconformities, or defects must be communicated to Valence Industrial within five (5) business days following delivery. Failure to provide timely notice constitutes irrevocable acceptance of the Goods.
  • Any and All Customer Returns must first have an authorized RMA number from Valence Industrial before a Customer Return and Debit Memo will be accepted.
  • All TruRebel Products may be subject to a Restocking Fee.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Contractor shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost production, or business interruption.
  • Contractor’s total cumulative liability arising out of or related to the Project shall not exceed the amount actually paid by Customer for the specific Goods or Services giving rise to the claim.

8. Indemnification

Customer shall defend, indemnify, and hold harmless Contractor from any claims, damages, losses, liabilities, costs, or expenses (including attorneys’ fees) arising from:

  • Customer’s use, operation, or modification of the Project.
  • Customer-furnished designs, specifications, or instructions.
  • Integration of the Project into other systems or equipment.

9. Purchase Orders

NOTE: TruRebel New Trailer orders require a Non-Refundable Deposit made to confirm order(s). Purchase Orders or Order Confirmations need to be sent to [email protected]

Purchase orders are accepted subject to this Agreement. Any conflicting or additional terms proposed by Customer are expressly rejected unless agreed to in writing by Contractor.

10. Sales Tax

Applicable sales, use, or similar taxes shall be charged unless Customer provides a valid exemption certificate.

11. Payment Terms

  • Payment shall be due per invoice terms.
  • Credit card payments are subject to a 3.5% convenience fee.

11.1 Remedies for Nonpayment

If payment is more than thirty-one (31) days past due, Contractor may, without notice:

  • Cancel any pending orders.
  • Suspend or cancel deliveries.
  • Declare all unpaid balances immediately due.
  • Require prepayment terms for future orders.

Customer shall be liable for all reasonable collection and legal costs.

12. Pricing

All pricing is based on current material costs, labor availability, and capacity at the time of quotation. Contractor reserves the right to adjust pricing, lead times, or delivery schedules due to market conditions, subject to Customer approval prior to proceeding.

13. Design Changes and Technical Data

Customer-requested design changes or insufficient technical data may result in re-quotation. Customer warrants that all supplied drawings and data are accurate and suitable for manufacture.

14. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky and/or the State of Ohio, without regard to conflict-of-laws principles. Venue shall lie exclusively in state or federal courts located in Kentucky and/or Ohio.

15. Force Majeure

Contractor shall not be liable for delays or failures caused by events beyond its reasonable control, including acts of God, labor disputes, material shortages, or governmental actions.

16. Severability

If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect.

17. Waiver

Failure by Contractor to enforce any provision shall not constitute a waiver of future enforcement.

18. Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior understandings, representations, or agreements.